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The hospitality IT industry refers to the application of Information Technology (IT) solutions and services within the hospitality sector. It encompasses the use of technology to enhance various aspects of the hospitality business, including hotels, restaurants, travel agencies, event management, and other related businesses.
The Accommodation sector includes everything from local small B&Bs, to hotels and hostels, and house share like Airborne and Couch-surf. In its essence, this sector is about providing you with a room and a bed to sleep in.
Food & beverage sector includes restaurants, bars, cafes and any other food markets where people gather to socialism, eat, and drink. As consumer’s demands change, more pop up restaurants and innovative concepts pop-up to keep us entertained.
Nowadays the means of travel to a destination is becoming an increasingly more important element to the individual traveler. You no longer take any available transport, you pick one that suits you best.
Imagine arriving in a new country without being able to access a free city map or a list of local bus tours? The tourism sector manages all of that and monitors the effects of tourism flows and trends.
This industry is often called MICE, which is short for Meetings, Incentives, Conferences, and Exhibitions. This involves all gatherings of people whether it is a small private event or a huge international congress at the largest expo on the continent.
Attractions are the landmarks and museums that are often a must-see in the destination, such as the Big Ben in London, the Eiffel Tower in Paris and the Victoria Peak in Hong Kong.
This is not only about entertainment that requires an 18+ identification. Entertainment for a younger audience is closely intertwined with Attractions, many attractions host entertainment activities.
Recreation includes a spa, wellness, fitness and other things you would like to do to keep yourself healthy and happy (or not do, like all the things you wouldn’t do when you’re on a beach holiday).
Yes, technology has become its own sector in the hospitality industry. Previously simply a range of suppliers that provide hotels with tools to manage their bookings, now a flourishing tech business sector.
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